Refund policy
At Kaazio, every product is made to order — printed specifically for you after you place your order. Because of this, our return policy works a little differently from typical retail stores.
What We Don't Accept Returns For
Since each item is custom printed on demand, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer (please check our size chart carefully before ordering)
- Color preference after receiving the order
What We Do Accept — Defects & Errors
We will offer a free replacement or full refund if:
- You receive a damaged or defective product
- The print quality is visibly flawed (cracking, misalignment, faded print)
- You receive the wrong item, size, or design than what you ordered
How to Report an Issue
Contact us within 48 hours of delivery at support@kaazio.in or WhatsApp +91 8092595505, with:
- Your order number
- Clear photos/video of the issue (product tag, defect area, and full garment)
Claims made after 48 hours or without photo/video proof may not be eligible for replacement.
Replacement Process
Once your claim is verified, we'll ship a free replacement. If the item is out of stock or unavailable, we'll issue a full refund instead.
Refund Timelines
- Prepaid orders: Refunds are processed to your original payment method within 5–7 business days of approval.
- COD orders: Since payment wasn't made in advance, approved COD claims are resolved via replacement, or bank transfer/UPI refund with your details.
Undelivered / Returned-to-Origin Orders
If your order is returned to us due to an incorrect address, unavailability, or refusal at delivery, a reshipment fee of ₹79 applies to have it resent. See our Shipping Policy for details.
Questions?
Reach out anytime at support@kaazio.in or WhatsApp +91 8092595505 — we're happy to help sort things out.